Privacy Policy for Haute Spot

At Haute Spot, we are committed to protecting the privacy and security of our guests' information. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website, attend our events, or interact with us in other ways. It also details your rights under GDPR and CCPA.

1. Information We Collect

We may collect the following types of personal information:

  • Personal Information: Including your first and last name, email address, phone number, and full address. This information is collected to process ticket purchases, send order notifications, and provide pre-show reminders.

  • Mobile Numbers for SMS Notifications: If you order food at our venue, we may collect your mobile number to send SMS notifications when your order is ready. This number is used solely for this purpose and is not used for marketing or shared with third parties.

  • Website Usage Data: We may collect information about your visits to our website, such as your IP address, browser type, and browsing behavior, to improve our website and enhance your experience.

2. Legal Basis for Processing (GDPR)

We process personal data based on:

  • Legitimate Interests: To fulfill ticket orders, provide order notifications, and send SMS updates related to food orders.

  • Consent: You consent to our use of cookies for analytics and retargeting by using our website. For SMS marketing, we collect consent at the time of ticket purchase, with the option to opt in or out.

3. How We Use Your Information

We use the information collected to:

  • Process ticket purchases, reservations, and orders.

  • Communicate with you about upcoming events, promotions, and updates, if you've opted in.

  • Send SMS notifications about food orders while you are at our venue.

  • Improve our website and customize your browsing experience.

  • Respond to your inquiries and provide customer support.

4. Sharing and Disclosure of Information

We respect your privacy and do not sell, rent, or share your personal information, except as described here:

  • Service Providers: We share information with trusted service providers (e.g., Etix for ticketing and Toast for food orders) who assist us in operations. These providers comply with GDPR and CCPA and are bound by confidentiality agreements.

  • Legal Requirements: We may disclose your information when required by law or to protect the rights, safety, or property of our venue, our customers, or others.

5. Your Rights under GDPR

If you are an EU resident, you have the right to:

  • Access, Rectify, or Delete Your Data: Contact us at info@lightstreampresents.com to access, correct, or delete your personal data.

  • Restrict Processing: If you wish to restrict data use for analytics or ads, please contact us. You may also opt out of retargeting by emailing us.

6. Your Rights under CCPA

If you are a California resident, you have the right to:

  • Know and Access Your Data: Request details about the data we have collected by emailing info@lightstreampresents.com.

  • Request Deletion: You may request deletion of your data by contacting us.

  • Opt Out of Data Sharing for Advertising: We do not sell your data, but you can opt out of data sharing for ads.

  • Non-Discrimination: We will not treat you unfairly for exercising your privacy rights.

7. Data Retention and Deletion

We retain personal data for up to 5 years. When no longer needed, we delete your information by removing your profile from our systems.

8. International Data Transfers

We do not transfer data outside the U.S. or EU.

9. Advertising and Analytics

We use Google Analytics, Facebook Ads, and Google Ads for website analysis and retargeting. Users are notified of cookie use via a banner on our website. To opt out of tracking, please email us.

10. Opt-Out and Consent

You may opt out of marketing communications at any time by:

  • Unsubscribing: Use the link in our emails.

  • Emailing: Contact info@lightstreampresents.com.

  • SMS Opt-Out: Reply to messages or email us to opt out of SMS notifications.

11. Data Security

We take appropriate security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. Please be aware that no data transmission over the internet or storage system can be guaranteed to be 100% secure.

12. Changes to this Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Haute Spot
1501 E. New Hope Dr. Cedar Park, TX 78641
info@lightstreampresents.com
(512) 986-7411

Last Updated: October 14th, 2024